General Terms and Conditions


The consumer has the right to Platformx/monar bvba that he renounces the purchase, without penalty and without giving any reason within 14 calendar days from the day following the delivery of the product by means of a registered letter addressed to the Platformx/monar bvba. The direct cost of returning to the Platformx/monar bvba by the consumer shall be paid by the consumer.

Enterprise data:

Monar bvba
Boskouter 154
2070 Zwijndrecht, B
BE 0451.739.985

Article 1: General provisions

The shop of Platformx/monar bvba, a lifestyle store with registered office at Boskouter 154,  2070 Zwijndrecht, B, BE 0451.739.985 (hereinafter referred to as "Platformx/monar bvba called ') offers its customers the opportunity to purchase shoes, clothes and accessories online.

These general conditions apply to all articles from the online assortment and every purchase that the customer places online at

The client accepts that these conditions, if any apply, to the exclusion of his own General or specific (purchasing) conditions, even if these terms that they would only apply.

Each user who wishes to carry out a purchase confirms a natural person, non-dealer and authority to act. Any person who, pursuant to the provisions of Article 1123 and following of the civil code, should under no circumstances carry out purchases on the Site. The consultation of the Site and the services offered fall within the competence of the legal representative.

Those legal representative must present provisions.

Article 2: Price

All mentioned prices are inclusive of VAT and all other taxes required by the customer to wear. If transport, reservation or administrative costs, it is listed separately.

The indication of price applies only to articles such as the verbatim is described. The accompanying photo is decorative and can contain elements or items which are not included in the price.

Article 3: offer

Each offer is only open to customers residing in the European Union. The articles are intended for normal private use.

Despite the fact that the catalog and website are compiled with the greatest possible care, it is possible that the information provided is incomplete, contains material errors or not up to date.

For example, when you have specific questions about sizes, color, availability, delivery time or delivery method, we ask you to contact our store.

PLATFORMX/MONAR BVBA is what the accuracy, topicality or completeness of the offered information only held to an obligation of means. PLATFORMX/MONAR BVBA is in no way liable in the event of material errors, put or printing errors.

The offer is always valid while supplies last and is subject to the topicality of the stock. After verification of the stock and the ability to deliver.

PLATFORMX/MONAR BVBA is entitled-without stating reasons-to refuse orders, to adjust the delivery periods, split the deliveries, or other conditions to the delivery.

Online orders can be refused if the product for the online payment has already been sold in the store. The customer will be notified via an email.

Article 4: Online purchases

The customer has the possibility to view the articles in the range to buy online.

The purchase will be concluded at the time that the customer has entered his order by clicking on the ' order ' button. Afterwards, the client will receive a confirmation email from Platformx/monar bvba as far as the order can be accepted (cf. art. 3). The items are delivered to the customer on the home in the confirmation mail designated delivery place. This confirmation email also contains a copy of the general terms and conditions.

The customer can choose between the following payment methods:

-by credit card

-by bank card

Article 5: reservation of title

The delivered goods remain until at the time of full payment by the customer, the exclusive property of Platformx/monar bvba.

The risk for loss or damage is transferred to the customer from delivery.

Article 6: Complaints

Any visible damage and/or qualitative deficiency of an article or other deficiency in delivery (i.e. lack of conformity), must be reported immediately and at the latest within two months from the date on which the defect is determined, under penalty of loss of any right (or with complete loss of rights in the event of late message).

Article 7: warranty

Under the Act of 21 September 2004 on the protection of consumers in case of sale of consumer goods, the consumer has legal rights. The legal warranty period of two years, remain valid from the date of delivery.

Defects caused by accidents, negligence or incorrect use (by the user himself or by third parties), are not covered by the warranty and are no such lack of conformity.

For items that were purchased online and at home have been delivered to the customer, the customer must notify the defects at ([email protected]) the article (with proof of purchase) at his expense to deliver back to Monar & Clothes, everdijstraat 35, 2000 Antwerpen, B

The user needs to identify in a conspicuous manner where the item is a defect. The seller's warranty service will then contact the supplier of the products, which takes a decision or a defect exists to the products which are within warranty. If this is not the case, the products will be returned without repair to the user.

Shoes should be reduced in few and all accessories must be reduced or returned. Shoes should because of the nature of these products arguably well maintained are to fall under warranty and shoe soles fall into each case out of warranty, unless it is clear that the lack of the shoe soles a production error.

Any defect must within 2 months from the day of adoption to be reported. Afterwards, will void any right to repair or replacement.

Article 8: waiver period

The provisions of this article apply only to customers who in their capacity as consumer articles online purchases.

The consumer has the right to communicate to the company that he renounces the purchase, without penalty and without giving any reason within 14 days from the day following the delivery of the product.

Customers who wish to make use of the right of revocation, within 14 days from delivery contact customer service ([email protected]) and have to return the goods at their expense to Monar & Clothes, everdijstraat 35, 2000 Antwerp, B. Products with a retail price over 100 Euro should be returned by kourier (DHL, Fedex, enz). All costs for the returning of the purchased products to Platformx/monar bvba are at the expense of the consumer, unless the consumer can proof a factory defect. This he can communicate to [email protected]

Only articles that are in the original and undamaged packaging, along with all accessories, instructions and invoice or proof of purchase can be taken back.

Will under no circumstances be accepted:

-wrongly used, soiled, damaged or incomplete items

-light worn articles

-fully or partially worn articles

-articles that excessive wear

-items whose packaging (or part of it) has been opened

articles that are tailored to the customer are made

-items that cannot be returned due to their nature

Article 9: Privacy

The seller reserves the right to only for internal use to collect data from the user, both directly through collection of the data provided by the user are specified at the time of ordering if indirectly (e.g. through use of cookies, which short data strings are on the user's computer of the site that the seller admits the content and layout of the site optimally tune its user).

That data can be passed to organizations contractually with the seller (such as trade partners, associations, charitable organizations or interest groups) and that the customer wishes to send personalized offers or informed of promotions.

In accordance with the law of 8 December 1992 on the protection of privacy concerning personal data, the user has the right at any time to access, modify, correct and have them removed if they no longer wish to receive information about our activities. To do this, they can contact the customer service department in writing of the seller. The customer is solely responsible for ensuring the confidentiality of its login and password.

PLATFORMX/MONAR BVBA keeps online (anonymous) visitors metric to be able to view which pages of the internet site to what extent. If you have any questions about this privacy statement, please contact us on [email protected]

Article 10: damage validity-non-waiver

If any provision of these terms is declared invalid, illegal or void, this will in no way the validity, lawfulness and applicability of the other provisions.

Failure at any time by Platformx/monar bvba to one of the enumerated rights in these terms, or any right of this exercise, will never be seen as a waiver of such provision and will never affect the validity of these rights.

Article 11: customer service

Customer service can be reached via email at [email protected]

Article 12: change policy

These terms and conditions are supplemented by other conditions explicitly referred to, and the general sales conditions of Platformx/monar bvba. In the event of any conflict, these terms and conditions.

PLATFORMX/MONAR BVBA may revise these terms at any time without further notice. Every purchase after the change, hold an acceptance by the customer of this in new conditions. other notice. Every purchase after the change, hold an acceptance by the customer of this in new conditions.

Article 13: Evidence

The client accepts that electronic communications and back-ups as proof.

Article 14: applicable law-competent court

The Belgian law is applicable, with the exception of the provisions of private international law concerning applicable law and with the Rome I Regulation on contracts for the international sale of goods. Any litigation only the courts competent to Antwerp, Belgium.

  1. A dispute is referred to by the Arbitration Committee only dealt with, if the consumer exercises his complaint within a reasonable period of time to the trader first.

Article 15: General provisions

This site is intended to provide general information to the user about the activities of the seller.

M.b.t. the seller has access to the site, ordering, delivery or other services only an obligation of means.

PLATFORMX/MONAR BVBA makes every effort to ensure that the site is accessible at any time for a normal number of users. However, the seller has the right at any time to suspend all or part of the site or stop because of maintenance, updating or due to any other reason, even without prior warning.

PLATFORMX/MONAR BVBA cannot be held liable for nuisance or damage encountered by the use of the internet, more specifically by a breakdown of the system, the intrusion of outsiders or a virus nor for any information thereon or processed by third parties or by any fact that by-law as force majeure. PLATFORMX/MONAR BVBA in no way bears any liability for any indirect damage.

PLATFORMX/MONAR BVBA is not liable if the delivery period is exceeded by no fault of the carrier, nor in the case of loss of the items or to strike. The user is aware of the risks and must transport questions in that connection to the carrier.

Article 16: intellectual property

All parts of the site of Platformx/monar bvba, both the Visual elements like the sound elements, including the underlying technology, are protected by copyright, trademarks or patents or more generally by the law on intellectual property. They are the exclusive property of Platformx/monar bvba.

Without prejudice to the law of 30 June 1994 on copyright and related rights is reproduction, dissemination, sale, distribution, publication, adjustments, translations, adaptations and use for commercial purposes of all or part of this site prohibited except with prior authorization in writing by Platformx/monar bvba.